FAQ

Fit

 

  • I only wear underwired bras. Are bralettes ok for me ? 

 

Well, it depends. Bralettes and soft bras are supportive, but the support is different from an underwire bra. In a soft bra, the support comes from the fabrics and the notions used and will support and shape your curves in a more natural way. For some people, it's more than enough; for others, not so much. Most people will feel very comfortable wearing bralette for every day activities not involving too much movement (so running after your bus might not be the best idea)  and they are definitely more comfortable than an (ill-fitting) underwired bra. Because soft bras are mostly made with at least some stretchy fabric, the fit is easier and more forgiving than with an underwired bra, where you need to get the band, cup depth and underwire size / shape right to really feel comfortable. If you're concerned about the support of a wireless bra, just send me a message. Some designs are more supportive than others, I can help you choose the right one. 

 

  • My undies are ALWAYS too low in the back. Do I need to wear high-rise only ?  

If your undies don't have enough fabric in the back to cover your bottom, the solution is not a high-waist one (unless that's what you want to wear obviously) . It's because your undies are not made for your proportions, and that's the great thing about made to measure: your undies will be made to your own measurements. It this is an issue you frequently have, leave me a message with your order and I'll ask you one more measurement to be sure your underwear WILL cover your back. 

 

How it's made

  • Where and how are your design manufactured ? 

All the items in my shop are handmade by me, in Grenoble (France).  When I say "handmade" it does not mean I handsew everything - I still use a sewing machine ! It means I'm the only one doing everything. I do design, pattern, grade, cut, sew and wrap all of your orders, listening to true crimes podcasts and drinking too much tea. Sometimes coffee. Okay, a lot of coffee. 

 

  • Do you really do everything

Yep. The only things I don't make a the materials - I don't wave fabric, I don't make threads, but I do everything else. 

 

  • Where do your materials comes from ? 

This really depends on the design but to give you an idea :

 

- All the laces are from France; 

- Knit fabrics, tulles, lycras : France / Europe / UK

- Most of my elastics are from France ; the multicolor striped elastics are made in China

 

- The closures, rings, and any part made from metal is made in France. 

 

DELIVERY

  •  Can you ship worldwide ?

As long as there is a mailbox, I can ship your lingerie to you, wherever you live.  

  • How much do you charge for the shipping fees ? 

Shipping fees are 5€ for France, 7€ for the EU and 10€ for the rest of the world, no matter how many articles you have. Shipping is free is you spend 200€ or more. 

  • How long will I have to wait for my order ? 

You can expect approximately 15 days until your order is shipped. Once it's shipped, it can take between 2 to 5 days to be at your home in France, and between 5 to 10 days for the rest of the world.  

  • Is there a tracking number on my parcel ? 

Yes, there is. The tracking number will be sent to you with your shipping confirmation !

  

  • Will I have to pay for custom fees if I don't live in the EU ? 

Probably not : I try to make my parcels as flat as possible so they will be treated as "mail" rather than "parcels" and you should not have custom fees for mail.